Customer Policy

We solidly believe in providing our customers with plentiful support, which is why we’ve established a flexible customer policy. At Homemadetohome , we’ve carefully crafted this Privacy Policy to emphasise our commitment to protecting and safeguarding your privacy. This declaration presents our procedures for collecting, handling, and protecting information. It applies to everyone who visits our website, whether currently or in the past, as well as our online customers. By using our website, you agree to abide by the terms outlined in this Privacy Policy.

GUIDELINES FOR POTENTIAL BUYERS AND LISTERS

At Homemadetohome , we prioritise transparency and reliability, and trustfulness in our listings. We advise Listers, users/potential buyers to conduct thorough checks and establish the authenticity of any product.

1. 1. At Homemadetohome, we place a high value on transparency, reliability, and trustworthiness in our listings. We strongly encourage Listers, users, and potential buyers to thoroughly investigate and confirm the authenticity of any product, property, or service before making any transaction or purchase decisions
   2.  Independent Verification: Users and potential buyers should conduct thorough checks to confirm the authenticity of the listed items, including their suitability for purchase or rental, at their own expense and in a manner they deem appropriate.
   3. Homemadetohome’s Role: As an online intermediary marketplace for homemade products, we act solely as an intermediary and do not validate the authenticity of the content provided in our services. Users should be aware that content is uploaded by individual Listers and Advertisers, and we do not filter or verify the same, although we take prompt action upon receiving complaints.
   4. Ownership Verification: Users and potential buyers are advised to conduct a comprehensive check of ownership to verify the credentials of the owners, manufacturers, service providers, or sellers.
   5. Personal Inspection: It is highly recommended that users and potential buyers personally visit manufacturing or physical sites or listed items to ensure their authenticity and existence.
   6. Beware of False Documents: Users should exercise caution and diligence regarding the required and valid documentation from the Listers or Advertisers.
   7. Compliance with Regulations: Users should independently ensure whether the Listers, Advertisers, or original Sellers/Developers are complying with the provisions of all applicable laws. Please note that Homemadetohome serves as an intermediary platform and does not facilitate delivery or negotiations.
   8. We are not providing any assist in sales between Lister and/or Advertiser and potential buyers. While we rely on the information provided by Listers for displaying Listing Items on our platform, users/potential buyers are strongly recommended and encouraged to validate all information and review terms and conditions before making any purchase or other decision
   9. Homemadetohome serves as an online platform connecting buyers with sellers of homemade products, functioning solely as an intermediary without verifying the accuracy of the content. It is important for users to understand that the content is uploaded by individual listers and advertisers, and Homemadetohome does not conduct any filtering or verification process.

Resolution of concern

If you have any concerns regarding the flavours, taste, quality, or ingredients of the food product, we will address the issue by communicating with the relevant producer and making appropriate efforts to resolve the complaint. If you receive food items in an unsatisfactory condition, or if the packaging appears tampered with or damaged upon delivery, please promptly email us at homemadetohome@gmail.com with details and relevant photographic evidence within 24 hours of receiving the package at your address. We will then share these images with the seller and the courier partner to facilitate resolution. If the claim is found to be genuine by us, the seller, and the Courier Partner, we will take necessary actions to solve the complaint on the particular product or service which is listed by the seller.

It is important to note that HOMEMADETOHOME is an INTERMEDIARY service provider platform that facilitates the LISTING of products prepared by women and homemade entrepreneurs in India. homemadetohome is not involved in the food production, delivery or manufacturing, payment, dealing process.

The order placing, cancelation, or any deal of a user regarding a product or service is fully under their own responsibilities.In the unsatisfactory events or concerns, you can contact us via email, or the given contact no in the website. please email us at homemadetohome@gmail.com.

We reserve the right to cancel any orders if we suspect fraudulent transactions or if the transaction violates the terms and conditions of using the website. We maintain a negative list of all fraudulent transactions and customers, and we may deny access to them or cancel any orders placed by them.

Kindly be advised that the images featured on the website are intended for representational purposes solely. It is important to acknowledge that discrepancies may arise in the final product due to differences in seasons, temperature, raw materials utilised, cooking techniques, and photographic lighting conditions compared to the images showcased.

Shipping Policy

We are dedicated to providing top-notch service, which is why we advise sellers to partner with reputable logistics companies to ensure the efficient and safe delivery of your products. This will help ensure that your items reach your doorstep promptly and in perfect condition.

Recognizing the critical significance of freshness in food items, we propose the use of accelerated delivery methods such as overnight air transportation and express ground delivery services. Through the utilisation of these effective shipping alternatives for sellers and manufacturers, we strive to reduce transit time and guarantee that your orders are delivered to their destinations as quickly as feasible.

Normally, packages sent from the genuine manufacturer or vendor should arrive at their destinations in 3 to 4 business days from the dispatch date. This time frame reflects our commitment to offering prompt and dependable delivery services, guaranteeing that you receive your food items when they are at their peak freshness.

Refund Policy

Once payment confirmation is received by the vendors / sellers who has listed in this website, for an order fulfilment process gets started. In case you change your mind after placing the order or if it is placed by mistake, the manufacturer should accept your cancellation request only if the order is not dispatched, and then only you are eligible for the refund from the vendor.be sure about the customer refund policy of each vendor, it may vary by their own terms. please recheck all the terms and conditions with them, before placing an order. In such case inform our customer care at homemadetohome@gmail.com 

Return policy

At Homemadetohome, we make every effort to ensure that your order arrives in excellent condition and on schedule. However, we kindly ask for your understanding if a small number of orders are slightly damaged during transit. Due to the perishable nature of most food items, most of the sellers are unable to accept returns. If you receive the wrong product or are dissatisfied with our service, we have customer-focused grievance redressal policies in place. Please contact our customer care within 3-4 hours of delivery at homemadetohome@gmail.com . We will be delighted to receive your feedback and reviews on our products and services.

Privacy policy

Our privacy policy may be updated without prior notice, so it is important to regularly check for any modifications.

When you visit our Website, you are agreeing to abide by the rules outlined in our Privacy Policy. If you do not agree with these terms, please refrain from using our Website.

By using our Website, you are giving us permission to utilize and share your personal information as outlined in our Privacy Policy, which is an integral part of our Terms of Use

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use

Information we collect

Contact information :  We might collect your name, email, mobile number, phone number, street, city, state, PIN code, country and IP address.

Payment and billing details: When purchasing a ticket, we may gather your billing name, billing address, and payment method. It is important to note that we do not gather your credit card number, credit card expiry date, or any other credit card details on our website. Information shared: Any information you share in a public area on our website or on a third-party social media platform affiliated with Homemadetohome will be collected by us.

Demographic information We may collect demographic information about you, products you like, products you intend to purchase, products you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.

Additional details: When utilizing our website, we have the capability to gather data regarding your IP address and the specific browser you are utilizing. It is possible that we will analyze the source of the site you arrived from, the length of time you spend on our website, the pages you view, and the subsequent site you navigate to upon leaving. Furthermore, we may also acquire information about the mobile device model you possess, as well as the version of the operating system installed on your computer or device.

Use of personal information

1. 1. Our team utilizes the data provided to reach out to you for various reasons. This could involve confirming a purchase you made on our platform or informing you about any ongoing promotions.
   2. The information you provide enables us to cater to your inquiries and requests effectively. We may use this data to verify any transactions or listings you have on our platform, HomemadeToHome.
   3. In order to enhance our services, we analyze the information provided by our users. By customizing your experience based on your preferences, we aim to improve the quality of our products and services.
   4. By examining customer interests and site trends, we strive to make necessary improvements to our website and offerings. This may involve combining the data you provide with information obtained from third parties.
   5. Our marketing efforts involve using the information to keep you informed about special promotions, new features, or products. This could include our own offerings as well as third-party products that we believe may interest you.
   6. Transactional communications, such as emails or SMS, are sent to you regarding your orders or to gather feedback. We may reach out to you through various channels like email, SMS, calls, or in-person interactions.
   7. The information provided by you is handled in compliance with legal regulations. We ensure that your data is used in ways that are permitted by law to maintain transparency and trust with our users. We use information as otherwise permitted by law.

Jurisdiction

By opting to access the website, your visit and any privacy-related disagreements are bound by this Policy and the terms of use of the website. Furthermore, any conflicts arising from this Policy will be regulated by the laws of India.